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ORDERING INFO

ALL SALES FINAL. ONCE ORDER HAS BEEN PLACED, WE CANNOT CANCEL IT. 

 

DURING THE HOLIDAY SEASON, WE ARE EXPERIENCING A MASS AMOUNT OF ORDERS. 

Please allow 2-5 additional business days for processing orders. 

USPS delays are expected during the heavy traffic from the holiday season. 

We appreciate your patience in receiving your order!

 

SHIPPING

Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout.

Tracking may take up to 24-48 hours to update on the USPS website.

LASH DREAMS IS NOT RESPONSIBLE FOR LOST/STOLEN SHIPMENTS. If your tracking says delivered, please contact USPS for more info. 

If you input an incorrect address at checkout and your package has been sent out, you will need to contact USPS to change your address. If your package ends up getting sent back to us, you will be responsible for the additional shipping charges i in order for us to resend your package. 

Ff you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS and inquire.

Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or miss sent packages. Tracking updates on the USPS website can take up to 48 hours once shipped.

 

DOMESTIC ORDERS

PROCESSING TIME: 1-5 business days

RECEIVING PARCEL: 3-5 business days (Domestic) *NOT including delays. 

BUSINESS DAYS = MONDAY - FRIDAY

We cannot guarantee there will be no delays with USPS. If your package is delayed, it is not Lash Dream's responsibility and we appreciate your patience in receiving your package. 

 

INTERNATIONAL ORDERS

BUSINESS DAYS = MONDAY - FRIDAY

PROCESSING TIME: 1-5 business days

RECEIVING PARCEL: 10-30 business days (International) *NOT including delays. 

*We cannot guarantee you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international and Canadian Orders.

 

RETURNS

Due to sanitary reasons, we do NOT accept returns or exchanges.

In the rare and inconvenient occasion of receiving a damaged item, please send us a message/picture of your damaged lash through our contact form on our website or e-mail us at info@lashdreams.com. Lashes are considered damaged if you at first receive a faulty pair, not after you have worn or touched them. 

 

ORDERS LARGER THAN $100

If you are a first time customer, a phone number and e-mail are both required. We will contact you to confirm your order to prevent fraud. 

We will ask that you write a written statement that you purchased these lashes yourself from LashDreams.com to ensure there will be no chargebacks.