ALL SALES FINAL. ONCE ORDER HAS BEEN PLACED, WE CANNOT CANCEL IT.
Packages are mailed via USPS & a tracking number will be sent to the e-mail address you provided us during checkout. Lash Dreams is not liable for incorrect shipping addresses provided by the buyer & we are not responsible for lost or stolen shipments.
Once orders are shipped and in the possession of the USPS, you will be able to track your package at www.usps.com by using the tracking number issued/emailed to you. If you have questions or concerns about delays in the shipping process, once the item is in the possession of the USPS, please contact USPS and inquire. Once orders are shipped, we have no control over the process and cannot answer questions about delays, returned, lost, or miss sent packages. Tracking updates on the USPS website can take up to 48 hours once shipped.
PROCESSING TIME: 1-5 business days
RECEIVING PARCEL: 3-5 business days (Domestic) 10-21 business days (International)
PLEASE MAKE SURE SHIPPING ADDRESS'S ARE CORRECT. WE ARE NOT RESPONSIBLE FOR INCORRECT SHIPPING ADDRESSES.
*We cannot guarantee you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to international and Canadian Orders.
Due to sanitary reasons, we do NOT accept returns or exchanges.
In the rare and inconvenient occasion of receiving a damaged item, please send us a message through our contact form on our website or e-mail us at firstname.lastname@example.org